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The PMI is pleased to partner with Xafinity Paymaster on the Administration Specialist Industry Sector (SIS).

Xafinity Paymaster is one of the UK’s leading and most experienced providers of pensions administration services, serving over two million members and paying over £7 billion each year.

High quality administration plays a vital role in the smooth running of any pensions arrangement. With the growing recognition that delivery is as important as design, there is an increasing need for all those involved in pensions provision to continue building their knowledge in this ever changing and challenging key area. 

Below you will find useful material, including articles and research papers, along with a dedicated email box which you can use to post specific administration questions.


Xafinity Paymaster 'Ask the Expert' Column

To facilitate your knowledge of the latest thinking in pensions administration, Xafinity Paymaster offers you their opinion on recent trends through their 'Ask the Expert' column.

Click on the links below to view the current questions and answers:

Ask the Expert 1: June 2008

Please submit any questions you may have to administrationsis@pensions-pmi.org.uk and Xafinity Paymaster will be pleased to provide you with a view.


Administration 'Hot Topics'

In this section, experts from Xafinity Paymaster offer their views and opinions on a range of administration related issues. 

The importance of training and succession planning

Resource management - getting the right people, at the right time in the right place

Adding value to the administration service by carefully blending People, Processes and Platforms

Measuring and meeting the information needs of members

Personal Accounts: the effect on existing arrangements

The need for trustees to strengthen the relationship with their administrators


Research and consultation papers

This section provides you with the latest Xafinity Paymaster research and consultation papers.

Last year, the PMI and Xafinity Paymaster partnered on a ground-breaking research project entitled ‘Quality of Decision Making’. The report outlined nine key requirements for effective trustee decision making, some of which are related to administration. Click here to download a copy.

Xafinity Paymaster is actively involved in the thinking and debate on personal accounts, using its considerable experience in large-scale pensions administration and collections to put forward its views on the optimum scheme design and charging structure. Below you can download copies of all the publications and responses.