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I am taking over the presidency of the Pensions Management Institute (PMI) against a backdrop of a global pandemic and the potential of further restrictions to our personal freedoms as we face a second wave of the Covid-19 virus.
Covid-19 has changed the way people and companies in the pensions industry are working. Will these become permanent changes in working practise, operational delivery and communication or will old habits and methods return? What can we learn from the current practices and what does the speed of change since restrictions were imposed tell us?