Details of the units in this qualificaton can be found in the qualification specification. They comprise a mix of work-based and examined units.
pre 2017 version
Prior to the current 2017 version onwards version, the qualification required the comletion of 10 units from 26 options. All of the M units must be completed and at least one out of the three M/O units has to be completed. Only one unit from Customer Service Group is allowed if you are selecting this group.
Calculate and Quote Pension Scheme Death Benefits for Members with Special Circumstances
Calculate and Quote Pension Scheme Leavers Benefits for Members with Special Circumstances
Calculate and Quote Pension Scheme Retirement Benefits for Members with Special Circumstances
Calculate and Quote Pension Scheme Transfers In and Transfers Out
Identify and Recommend a Potential Improvement to Pension Administration Processes
Dealing with Pension Scheme Complaints, Errors and Omissions
Implement an Essentials Change to Pension Administration Processes
Administering a Pension Scheme through a PPF period
Process Pension Increases to Pensions in Payment
Implementation of a Pension Sharing Order
Personal Development and Colleague Support for Administrators of Pension Schemes
Calculate and Quote Pension Scheme Death Benefits for Members without Special Circumstances
Calculate and Quote Pension Scheme Leavers Benefits for Members without Special Circumstances
Calculate and Quote Pension Scheme Retirement Benefits for Members without Special Circumstances
Research and Report on an Aspect of Pensions
Administering a Pension Scheme with Consideration for Governance Issues
Customer service units
Follow Organisational Rules, Legislation and External Regulations when Managing Customer Service
Organise the Delivery of Reliable Customer Service
Plan, Organise and Control Customer Service Operations
Review the Quality of Customer Service
Resolve Customer Service Problems
Process Customer Service Complaints
Work with Others to Improve Customer Service
Promote Continuous Improvement
Implement Quality Improvements to Customer Service
Handle Referred Customer Complaints
Click on the qualification structure for a complete overview.
Click on the guide for candidates for further clarification on this qualification.
Qualification Specification Diploma in Pensions Administration
Qualification Specification. Further details on the qualification and constituent units.