PMI Crest

Membership Development Manager (Maternity Cover)

Reports to: Director of Commerce and Engagement

Location: London, City

Hours: Full time (35 hours per week)

Start date: As soon as possible, without compromising on quality

Purpose for the role:

Reporting to the Director of Commerce and Engagement, the role holder will work closely with colleagues to adopt a cohesive approach to the membership activities of the PMI. The key functions of this role is to drive forward the development, delivery and quality assurance of its resources to refresh and grow the membership and corresponding income streams

Critical success factors:

The role holder will be a dynamic membership manager with a demonstrable track record of success in developing and delivering membership retention, acquisition and management plan. He/she will have a positive and enthusiastic approach to creating new business and new member relationships, and a proactive and consultative approach to building and fostering member engagement. Whist being detail-oriented and self-driven, enthusiasm for collaborative working in a fast-paced non-profit organisation are essential in this role, as are excellent communication skills. The role holder will be expected to demonstrate the organisational values and desired behaviours at all times.

Key Accountabilities:

  • Work with the SMT in developing PMI’s membership strategy, identifying innovative ways to maintain and grow PMI membership
  • Monitor and analyse the success and cost effectiveness of all recruitment activities and apply lessons learned to future plans
  • Use CRM database to maximise effectiveness and performance of all growth strategies
  • Develop and manage the membership budget
  • Work with colleagues in all teams to develop a structured programme of regular communications with members and stakeholders and monitor effectiveness
  • Ensure members are aware of and are using the full range of PMI products and services to meet their professional needs, and Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
  • Provide leadership and line management to the Membership Assistant(s), delegating work and managing workloads.
  • Develop and manage appropriate KPIs.
  • Provide excellent customer service to PMI’s membership, ensuring all member queries are responded to swiftly and appropriately
  • Act as Secretary to organise the agenda papers, meetings and minutes for the PMI Development Committee
  • Contribute to the overall work of the Management Team to ensure objectives are achieved
  • Manage all new and existing membership category development and underlying processes, including but not limited to renewals, applications, CPD and payments.
  • Manage and develop the PMI Fellowship Network Programme
  • Manager PMI’s Regional Groups and desise better ways of working together more effectively
  • Produce management information or KPI’s, investigated variances and trends, making recommendations to SMT.
  • Act as an ambassador for PMI at relevant events and meetings

Education & Qualifications:

  • Educated to degree level


Knowledge & Experience


  • Experience of developing, implementing and managing membership/business development plans and strategies
  • Experience of managing and developing staff
  • Good knowledge of CRM systems
  • Excellent presentation skills
  • Knowledge of all Microsoft Office programs
  • Ability to handle multiple projects simultaneously
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, adept at working with people at all levels in a range of organisations
  • Ability to influence others, particularly at senior level, demonstrating breadth and depth of knowledge and sound judgement



  • At least 3 years’ experience with a membership or similar body


  • Excellent communication skills, both oral and written and ability to converse with diverse audiences
  • Analytical skills: ability to create meaningful reporting and analytics interpretation
  • Excellent organisation and planning skills both at project and campaign level, and organisation of priorities and workload
  • Advanced Microsoft Package skills
  • Experienced in using CRM systems
  • Effective problem-solving skills: ability to find imaginative and practical solutions and make well-considered decisions
  • Well-developed delivery skills

Personal Qualities:

  • Professionalism: has a professional attitude and presentation and demonstrates honesty and integrity
  • Client focus: deep interest in the customer and customer journey
  • Stakeholder management: ability to build and maintain strong internal and external relationships
  • Ability to meet deadlines with a measured approach
  • Demonstrate a commitment to personal development of self and others
  • Excellent multi-tasking skills
  • Flexibility: embraces change and flexible in their approach
  • Prioritisation: ability to work across numerous projects and strands and prioritise work streams
  • Resilience: is persistent in face of obstacles and remains calm and measured when under pressure
  • Proactive: is self-motivated, with high levels of energy, enthusiasm and drive
  • Collaboration: is a team player who builds and strengthens collaborative relationships internally and externally

Key Relationships with:

  • Director of Commerce and Engagement
  • Commerce and Engagement Team
  • All departmental managers
  • Development Committee
  • Members, customers, and suppliers

Compensation and details of employment:

  • Basic salary commensurate with skills and experience likely to be in the range £35k to £40k per year, pro rata
  • Normally based in City of London but home-working during pandemic restrictions
  • Hours 35 per week plus additional hours as required to fulfil the duties of the role
  • 27 days holiday a year plus bank holidays, pro-rata
  • Pension, Life Assurance (3x salary) and Private Health Insurance Cover

Closing date:

25 June 2021 at 5pm

How to apply

Arrange a discussion

Please send in your CV along with a Cover Letter to Fran Schiller.

Shortlisted candidates will be contacted to arrange a confidential discussion.

No agencies please.

Get in touch
PMI Crest