What does ‘good administration’ look like?: Our latest Technical Supplement from Howden

We’re pleased to share a new Technical Supplement from our Administration Insight Partner, Howden: “What does ‘good administration’ look like?” Good administration goes beyond deadlines and compliance, it’s about delivering accurate benefits on time and building member confidence.

This guide explores the Regulator’s expectations, why speed isn’t everything, and the key pillars of success: accuracy, clarity, governance, and member experience. It also offers practical measures beyond SLAs, plus strategies to overcome common challenges. Read the full supplement below.