About us

Paragon sets the highest standards in service, security and sustainability, reinforced by continuous innovation.

Operating with exceptional levels of security and resilience, we protect data and reputations across digital and physical channels for our pension clients. Through continual innovation and disciplined execution, we improve efficiency, strengthen sustainability outcomes and raise service standards.

With decades of experience in regulated environments, we understand the pressures pension schemes face as complexity grows, regulation evolves and member expectations rise. We help schemes communicate more clearly and confidently with their members, using the right balance of technology, insight and expertise.

Who we are

We are a business services company with a leading position in Europe and a strong platform for global growth — delivering consistently for clients worldwide while remaining deeply embedded in local markets. With 165 locations across 26 countries, our global scale and regional agility ensure we are responsive and well positioned to meet the specific demands of every market we serve.

What we do

We help pension schemes and providers communicate more effectively with their members. From day-to-day communications to complex regulatory activity, we provide a safe pair of hands — supporting strong governance, managing risk and improving member understanding and engagement.

How we do it

We deliver data-led, insight-driven communications, underpinned by integrated technology and specialist expertise. This enables pension schemes to engage members across the right channels, at the right time, with the right message - while maintaining security, compliance and operational efficiency.

Our work in the pensions industry

We work closely with many of the UK’s best-known pension schemes and providers, helping them modernise communications and improve member journeys.

Drawing on over 30 years’ experience in the pensions and investment sector — alongside insight from other highly regulated industries — we share proven best practice, innovation and thought leadership with the pensions community. Please explore our work and insights via the ‘Useful Links’ section below.

Our services

We support some of the UK’s largest DB workplace pension schemes and DC Master Trusts through technology-enabled, integrated solutions. Our solutions and services include:

• Personalised, data-driven multichannel member communications
• Digital, print, email, video and automated nudge campaigns
• Improved open, click-through and first-time sign-in rates
• Secure document archiving and digital mailroom services
• Automated workflows and inbound communications
• Regulatory communication support (including GMP Equalisation)
• Accessible communications in digital and non-digital formats
• Content redesign and plain-language remediation
• Tracing and re-engaging lost members
• Marketing services and member collateral
• Digitisation of historic pension and HR records

Our accreditations and awards