“The Pensions Management Institute (PMI) welcomes the publication of TPR’s Market Oversight report, which rightly acknowledges the critical role administrators play in delivering good outcomes for savers. We are particularly encouraged by the recognition of key challenges around recruitment, retention, and the need for continuous upskilling - issues that have long demanded sector-wide attention as administration evolves in complexity and scale.

Raising the profile and strategic importance of the administration profession is essential. That’s why the PMI recently established its Administration Industry Group, bringing together leading voices from across the sector as well as key pension bodies and the Regulator to collaborate on practical solutions. This group is actively exploring how we can collectively address workforce sustainability, technological transformation, and data quality - ensuring administrators are equipped to meet future demands.

As part of our commitment to raising standards, the PMI continues to evolve its education and training offering. We are focused on ensuring that administrators have access to high-quality, relevant learning pathways that reflect the changing landscape and support long-term professional growth.

We look forward to working closely with TPR and the wider industry to help shape the new administration strategy and ensure that the sector is empowered to deliver excellence for members.”

Helen Forrest Hall, Chief Strategy Officer, PMI