Helen Forrest Hall, Chief Strategy Officer at the PMI, said:
“We welcome TPR’s updated administration guidance, recognising that it now applies across all scheme types and places greater emphasis on assessing performance beyond traditional SLAs. The strengthened focus on robust member communications, data governance and IT oversight is fundamental to good pensions governance.
"The PMI is proud to be working closely with industry through our Industry Administration Working Group to help schemes meet these wider expectations and to share good practice from across the sector. We look forward to sharing this latest guidance with members as we continue to embed the highest standards of professionalism and support better, more secure outcomes for savers.”
Note to editors:
The Pensions Management Institute (PMI) is the UK’s leading professional body for those working in pensions and retirement savings. With over 8,500 members, the PMI represents the broadest range of pensions professionals and trustees in the country. Its members are responsible for managing and advising some of the world’s largest pension schemes, making key decisions on substantial financial matters.
Press contact:
For media enquiries, please contact Matt Adams, Head of Media and PR at pressoffice@pensions-pmi.org.uk
Last update: 10 December 2025