The Pensions Management Institute (PMI) is pleased to announce the inaugural meeting of its Administration Industry Group, a strategic forum established to raise standards in pensions administration and deliver better outcomes for members and beneficiaries across the UK.

Convened by the PMI as part of its commitment to professional excellence and sector-wide collaboration, the group brings together senior leaders from third-party administrators, in-house teams, regulators, and industry bodies. Its purpose is to transform pensions administration into a career of choice - driving effective workforce capability and skills development; inclusive education that reflects the sector’s evolving complexity and PMI’s vital renewed learning offer.

“Pensions Administration is the engine room of our industry. If we are serious about improving member outcomes, we must start by raising the bar on how administration is defined, delivered, enabled and valued,” said Gareth Tancred, Chief Executive of the PMI. “This group will play a vital role in shaping the future of our profession and ensuring that administration and its collective ability is recognised as a strategic function, not just an operational one.”

“We’re proud to be part of a group that’s committed to raising standards and driving meaningful change,” said Phil Wadsworth, Chief Actuary at Aptia. “This is about setting a new benchmark for what members should expect from their administrators in terms of education, training and support.”

“The opportunity to embed learning and development into the reform agenda is critical,” added Andy Hunter, Learning & Development Manager at EQ Retirement Solutions. “By investing in people, we invest in better outcomes for colleagues in the industry as well as clients & members.”

Membership & Governance

The group comprises representatives from Aptia, EQ, Capita, WTW, BW, Isio, USS, Trafalgar House, Aon, XPS, and Hymans as well as representatives from PASA, the SPP and the Pensions Regulator. The PMI will act as independent convenor and facilitator, ensuring neutrality, diversity of thought, and alignment with strategic goals.