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PMI
DC and Master Trust Symposium

DC and Master Trust Symposium

08 October 2020 | 09 October 2020
Free

DC and Master Trust Symposium

This event builds on our expertise in auto enrolment and DC governance best practice exploring the current issues and challenges that master trusts, employers, trustees, and DC pension fund members are facing.

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    9.25 hours

    of CPD
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    Online

    BrightTALK
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    Fees

    free for members and non-members
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    22

    speakers
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    7

    sponsors

Event Details

THE BASICS

Topics of discussion:
  • How to achieve better outcomes for scheme members by embracing technology
  • The Pensions Ombudsman Volunteer Programme – Making A Difference
  • Administration challenges during COVID-19. How Robust has the Master Trust model faired. Have any cracks started to show?
  • A talk focussing on the good and “not so good” aspects we have seen in terms of the legal documentation and process when transferring a scheme to a DC Master Trust.
  • Update from the PMI DC Master Trust Group
  • Moving to Master Trust – the end of your governance responsibilities?
  • ESG & sustainability: a trustee's journey - A personal reflection
  • Improving financial resilience for defined contribution savers
  • 2020 a significant year for DC and Master Trusts
  • Economies of scale, reduced costs and effective governance. With these benefits in mind can trustees really refuse to take up the offer of switching to Master Trust.
Who should attend:
  • Pension scheme managers
  • Trustees
  • Administrators
  • Policy advisers
  • Consultants 
  • Lawyers
  • Corporate IFAs
  • Investment managers 
  • Actuaries
  • Communication professionals
  • Scheme secretaries
  • Financial directors 
  • HR representatives
The venue
Event Venue Brighttalk 2

Agenda 8 October

10:00 – 10:45
Welcome address & Keynote speech
Lesley Alexander
Lesley Alexander
PMI
Chair
Dr. Christopher Sier
Dr. Christopher Sier
UK Treasury
Fintech Envoy

The data never lies – Is value just performance?

This talk will examine the data behind pension scheme costs and charges. Christopher Sier will draw on his experience collecting cost and performance data of DB, DC schemes as well as Master Trusts and comment on the responsibilities of Trustee Boards to self-regulate and get on top of their transaction costs. Chris will present hard data collected over the last couple of years on scheme costs and performance and will examine where the buck stops in relation to undisclosed charges to ensure that schemes are achieving value for their members.

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11:00 – 11:45
How to achieve better outcomes for scheme members by embracing technology
Lesley Carline
Lesley Carline
PMI
President | Chair
Paul Goodwin
Paul Goodwin
Mercer
Proposition and Growth Leader, DC & Individual Wealth
Roger Breeden
Roger Breeden
Mercer
Partner

Increasing the relevance of retirement savings by bringing them into the same picture as an individual’s current accounts and credit card debt, mortgage and property value.

Helping your members make better financial decisions for their today and their future. 

Case study on the recent launch of Mercer Money and its impact for employers and employees.

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12:00 – 13:00
The Pensions Ombudsman volunteer programme – making a difference
Paul Day
Paul Day
The Pensions Ombudsman
Network Volunteer Manager
Tony Attubato
Tony Attubato
The Pensions Ombudsman
Head of Early Resolution

The Pensions Ombudsman (TPO) will be introducing and promoting their volunteer programme and encouraging professionals in the pensions industry to sign up. The volunteer programme is well established and currently has around 200 volunteers from across the pensions industry. Volunteers are a major asset to the TPO. They play an integral role in helping the TPO to resolve informally complaints from the public about their personal pension.

 

There are a number of benefits to volunteering including, excellent networking opportunities and career development prospects. The training volunteers receive can be used towards their CPD hours. Firms may also incorporate the TPO volunteer programme within their Corporate Social Reasonability (CSR) and/or pro-bono initiatives. For more information, please visit TPO's website.

 

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13:00 – 14:00
Lunch break
14:00 – 15:00
Panel Discussion: Administration and communication challenges during Covid-19. How robust has the Master Trust model faired? Have any cracks started to show?
Mark Baker
Mark Baker
Pinsent Masons
Partner
Tim Phillips
Tim Phillips
Smart Pension
Director of Global Clients
Louise Sivyer
Louise Sivyer
TPR
Policy Manager
Caroline Hopper
Caroline Hopper
Quietroom
Senior Writer

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15:15 – 16:00
A talk focussing on the good and ‘not so good’ aspects we have seen in terms of the legal documentation and process when transferring a scheme to a DC Master Trust
Paul Lawrence
Paul Lawrence
Linklaters LLP
Managing Associate (Pensions)

The talk will cover aspects of the process and documentation negotiations that could be streamlined, discussing the real areas of risk on which MTs and Trustees ought to be focussed and the areas that could be simplified or considered lower risk.

Paul Lawrence will provide an insight into what Linklaters, in their experience, have seen work well on transfers to DC Master Trusts and those areas where both MTs and Trustees could benefit from some tweaks to process.

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16:15 – 17:00
Update from the PMI DC Master Trust Group
Lesley Carline
Lesley Carline
PMI
President
Mark Baker
Mark Baker
Pinsent Masons
Partner
Maiyuresh Rajah
Maiyuresh Rajah
State Street Global Advisors
Senior Investment Strategist
Graham Peacock
Graham Peacock
Scottish Widows
Head of Work Place Proposition

In this session the Master Trust Working Party will update attendees on their latest developments in the areas of governance, life learning and innovation and explain what makes their work different.

The speakers will also consider and debate the future outlook for the industry and the strengthened case for the Master Trust vs Own Trust model. They will examine how the different branches of the working party can influence and provide thought leadership in this rapidly evolving space.

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Agenda 9 October

10:00 – 11:00
Moving to Master Trust – the end of your governance responsibilities?
Laura Andrikopoulos
Laura Andrikopoulos
Hymans Robertson
Head of Governance Consulting

Corporates often see one of the benefits of moving to Master Trust as a reduction in the governance burden. But are there risks to a transfer and forgetting governance strategy?

Hymans Robertson increasingly sees their corporate clients setting up Governance Committees to oversee Master Trust participation, holding the provider to account and in some cases, contemplating the little chartered water of a Master Trust to Master Trust transfer.

In this talk they explore how this newer type of DC Governance body differs from the traditional single-trust body and our experiences of how these Committees work in practice.

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11:15 – 12:00
ESG & sustainability: a trustee's journey - A personal reflection
Mark Thompson
Mark Thompson
Investment Consultant

Mark Thompson has been involved in pension investment for well over 30 years and has been an innovator in the application of ESG to DC investment management. Lesley Alexander, Vice President, PMI will ask Mark to discuss from a personal perspective how he has seen ESG evolve over time, his views on regulatory change and practical applications of ESG that could be useful to PMI members who are on their own ESG journey.

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12:15 – 13:00
Improving financial resilience for defined contribution savers
Jo Phillips
Jo Phillips
Nest Insight
Director of Research and Innovation
Mark Rowlands
Mark Rowlands
Nest
Customer Experience Director

Today and long into the future, most UK households will feel the financial impact of the coronavirus pandemic. With many experiencing dramatic changes in their circumstances as a result of unemployment, furloughing on reduced income, or loss of self-employed earnings, the pandemic has shone a light on the need for both short and longer-term savings.

In this session, Jo Phillips and Mark Rowlands will share insights on UK household income, debt, consumption and savings behaviours before and during Covid-19, and discuss the savings tools and approaches that could support people as they look to recover and rebuild financial resilience. Examples include the sidecar savings model currently being trialled by Nest Insight. Join this talk to find out more about the trial and the unit’s upcoming research.

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13:00 – 14:00
Lunch break
14:00 – 14:45
2020 a significant year for DC and Master Trusts
Stuart Murphy
Stuart Murphy
Legal & General Investment Management
Head of DC Client Management

Considering the impact of Covid-19 including the successes, challenges and what the future holds for DC and Master Trust.

 

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15:00 – 16:00
Panel Discussion: Economies of scale, reduced costs and effective governance. With these benefits in mind can trustees really refuse to take up the offer of switching to Master Trust.
Alan Pickering
Alan Pickering
BESTrustees
President
Anish Rav
Anish Rav
Atlas Master Trust
Head of Clients, Proposition and Strategy
Helen Ball
Helen Ball
Sackers
Partner
  • What is the real value for money proposition?
  • Are Master Trusts a flawless solution for the industry
  • What are the risks to existing trustees in terms of maintaining their independence and obligations to scheme holders?
  • With various providers now offering Master Trusts services, what are the key considerations for schemes considering working with a Master Trust service provider?

Watch the recording

Speakers

Hear from the experts

Lesley Alexander
Lesley Alexander
PMI
- Chair

Lesley’s career in pensions has spanned nearly forty years and she has held a number of senior pensions management roles with organisations including HSBC, EMI, Motorola and Reed Elsevier. Lesley is a Fellow as well as one of the serving Vice Presidents of the Pensions Management Institute. She is a former independent member of Prudential's Independent Governance Committee and Master Trust Board and former Chair of UKSIF.

Lesley's particular interest is in demonstrating how strong governance and engaging communications contributes to better outcomes for members of workplace pension schemes.

Mark Baker
Mark Baker
Pinsent Masons
- Partner

Mark is a Partner with wide pensions law experience. He works closely with trustees and sponsoring companies on all aspects of scheme governance and administration, and on matters such as changes to benefits, scheme restructuring, trustee governance, complex investment arrangements and covenant and funding negotiations. Mark has developed particular expertise in the area of mastertrusts and in the field of pension scheme investment.

He is a key member of our Pensions Investment team, recently helping one scheme with over £4bn assets through various changes to its investment arrangements.  This included adopting a range of pooled fund structures, segregated mandates and complex derivatives documents. Mark has a close interest in investment governance for defined benefit schemes, and has run well-received training sessions for trustees in this area. Mark is a regular press contributor on pensions issues and speaks at events run by various industry bodies.  He is a committee member of the Pensions Management Institute's Trustee Group.

Mark Thompson
Mark Thompson
- Investment Consultant

Mark Thompson has over thirty years' experience in pension fund investment. His current roles include being a member of the Zurich Independence Governance Committee; Executive Chair of the UBS UK Pension Scheme's Investment Committee and a member of both the Investment & Funding Committee and DC Committee for the Lloyd's Banking Group Pensions Trust. Previous roles include the Chief Investment Officer of HSBC Bank Pension Trust (UK) Limited, a hybrid scheme comprising of DB and DC sections, and a number of senior investment roles at Prudential/M&G. Mark was also a Trustee of the Prudential's UK Pension Scheme.  Mark has a Masters' Degree in Economics from the London School of Economics.

Lesley Carline
Lesley Carline
PMI
- President

Lesley joined KGC in 2012. Previously, Lesley gained significant insight into the market from a provider view in the areas of pensions systems, services and investment management. This holistic understanding covers both trust and contract-based arrangements. She has a deep knowledge of the construction of products and services, including pricing mechanism and infrastructure.

Lesley is the current PMI President; prior to this, she was Vice President of the Pensions Management Institute (PMI) serving on the advisory council and its Board. Lesley has recently taken on chairing the Policy & Public Affairs Committee. As previous Chair of the PMI's Qualification and Examination Committee, Lesley has championed the introduction of Defined Contribution content and drove through the highly successful Certificate in Auto-Enrolment. As a DC specialist, Lesley has been involved in consultations with The Pensions Regulator, The Department of Work and Pensions and represented the PMI in discussions with the Office of Fair Trading on charges. She is regularly called upon to speak or to chair industry events.

Lesley holds a Masters in Economic and Social History and is also a Chartered Marketeer. When not working, Lesley likes to spend time with her two dogs and developing her baking skills, although bread still remains a challenge.

Laura Andrikopoulos
Laura Andrikopoulos
Hymans Robertson
- Head of Governance Consulting

Laura Andrikopoulos is a partner and leads governance consulting for Hymans Robertson across DB and DC schemes. She is a qualified actuary and holds the PMI Award in Pension Trusteeship and Certificate in DC Governance. She is also a member of the IFoA Council, Lifelong learning Board, Pensions Board and Climate-Related Risks Taskforce. In 2018 she was shortlisted at the inaugural women in pensions awards and in 2019 won the Actuarial Post’s ‘Pensions Actuary of the Year’.

Paul Lawrence
Paul Lawrence
Linklaters LLP
- Managing Associate (Pensions)

Paul is a Managing Associate in our pensions practice, assisting in the provision of day-to-day advice to both trustee and employer clients. He has experience of incentive exercises, scheme mergers, the drafting of scheme documentation, member communications and pensions investment de-risking work (including acting in relation to the largest buy-in deal at the time). Paul also has expertise in pension scheme investments, having advised in relation to various fund structures and investment management agreements, including work in relation to ISDAs and GMRAs. In addition, Paul is part of our dedicated DC group and has advised extensively on the requirements following the introduction of Pension Freedoms. More recently in the DC space, Paul has been a lead in advising a number of clients on both the Trustee and provider side, in relation to the Master Trust authorisation and supervisory regime.

Paul Goodwin
Paul Goodwin
Mercer
- Proposition and Growth Leader, DC & Individual Wealth

Paul leads the Proposition team for Mercer UK Wealth.  Paul’s 5 years with Mercer adds to the previous 22 years in pensions and benefits.  Member first is at the heart of everything Paul and his team develop for our clients.  Or the team, member first means getting personal!

Alan Pickering
Alan Pickering
BESTrustees
- President

Alan Pickering is a President of BESTrustees and a Trustee of a number of pension schemes. These include The Plumbing Industry Pension Scheme which he chairs and the People’s Pension.

Alan chairs the governance group of the Royal Mail Statutory Pension Scheme. He was a Trustee of the Kosovo Pensions Savings Trust between 2011 and 2015. Until February 2013, he chaired the financial literacy charity, Life Academy. He has served as a non-executive director of The Pensions Regulator having previously been a member of the Occupational Pensions Board.

Alan is a past Chairman of the National Association of Pension Funds (NAPF), now known as the Pensions and Lifetime Savings Association (PLSA) and the European Federation for Retirement Provision (EFRP). His Government-sponsored report “ASimpler Way to Better Pensions” was published in July 2002. He is a member of the Rules Committee of the BritishHorseracing Authority and Vice President of the Racehorse Owners Association.

Jo Phillips
Jo Phillips
Nest Insight
- Director of Research and Innovation

Jo leads Nest Insight’s research programme. She has over 15 years’ experience in social and commercial research across the public, private and third sectors and has led innovation work addressing a range of future opportunities and challenges in personal finance, pensions and beyond.

Dr. Christopher Sier
Dr. Christopher Sier
UK Treasury
- Fintech Envoy

Dr Christopher Sier is the Fintech Envoy for England for the UK HM Treasury and Chairman of Fintech North, the innovation community for the North of England. He also Chaired the UK Financial Conduct Authority's panel investigating costs, fees and transparency in institutional investment, wrote the LGPS cost transparency standard and has worked with the World Bank, EIOPA, the Committee on Workers Capital and institutional investors around the world on the same subject. Combining these two worlds he is Chairman of ClearGlass, a technology platform that sits between asset managers and pension funds and operates a near-zero price model for the collection and analysis of pension fund cost data. ClearGlass is based in London, but also operates in Bangalore where the CTO and Dev team, currently of 8 but growing, are based. In addition, Chris is Visiting Professor of Financial Technology at the University of Leeds, Professor of Practice and Newcastle University, and in the distant past he was a police officer in Edinburgh

Tim Phillips
Tim Phillips
Smart Pension
- Director of Global Clients

Tim Phillips is Vice President of the Pensions Management Institute, as well as Director of Global Clients at the Fintech company Smart Pension.

Tim works with Smart's platform clients to deliver digital platforms, in order to drive innovation and efficient operations in the running of DC Master Trusts.  He has worked in the pensions industry for 16 years, including in the DC Master Trust space for the past six years.  

He is currently responsible for Smart's Middle East business and is also a Non-Executive Director of the Pensions Management Institute.  

Anish Rav
Anish Rav
Atlas Master Trust
- Head of Clients, Proposition and Strategy

Anish is part of the Atlas Executive team and is Head of Clients, Proposition and Strategy. He is a Fellow of the Pensions Management Institute and has over 22 years’ experience of providing pension and employee benefit consultancy advice. Anish has advised many large trustee and corporate clients on the issues faced by both defined contribution and defined benefit pension schemes and has been involved in developing Master Trusts since 2012.

Graham Peacock
Graham Peacock
Scottish Widows
- Head of Work Place Proposition

Graham is an experienced master trust leader, developing proposition, improving operational efficiencies, delivering robust governance and new business. A specialist in workplace savings and an ardent supporter of driving digital transformation, simplifying communications and unlocking value for consumers.

Maiyuresh Rajah
Maiyuresh Rajah
State Street Global Advisors
- Senior Investment Strategist

As Senior Investment Strategist at State Street Global Advisors (SSGA), Maiyuresh’s role involves developing SSGA’s European DC investment proposition, supporting the firm’s existing client base with their investment strategies and promoting SSGA’s DC products and solutions to pension scheme trustees, plan sponsors and consultants. He is also a regular speaker at industry conferences and a press spokesperson for SSGA on European DC and investment issues.

Maiyuresh joined SSGA from Mercer where he was responsible for new business development in the south of the UK for Mercer’s flagship DC pensions solution, Mercer Workplace Savings. Prior to this, he was responsible for the development and delivery of the solution’s investment proposition. Maiyuresh has over fifteen years’ experience in DC business, investment and proposition development, and before that he worked as an investment consultant, advising institutional investors on a range of issues, including investment strategy, portfolio structure and manager selection.

Maiyuresh holds a BSc in Economics with Actuarial Studies and is a Chartered Financial Analyst
(CFA) charter holder.

Helen Ball
Helen Ball
Sackers
- Partner

Helen is a partner at Sackers advising trustees, employers and providers on all aspects of pensions law. She has a particular interest in new legislation, regulatory and policy development. As head of Defined Contribution, she has been involved in some of the most innovative work completed by the firm over the last few years.

Helen acts for a number of master trusts and is an expert on their particular design and governance issues. She monitors developments in defined contribution matters closely and liaises directly with TPR and the DWP on areas of concern to our clients, such as the master trust supervision regime and how it will work in practice.

Louise Sivyer
Louise Sivyer
TPR
- Policy Manager

Louise Sivyer is a policy manager in TPR’s Regulatory Policy Directorate. Louise joined the Regulator in 2007, and has worked in both policy and operational teams, across issues relating to both DB and DC.

Louise manages the team responsible for developing policy relating to the Governance and Administration of trust-based pension schemes. This includes the ‘21st Century Trustee’ initiative and the regulation of DC schemes. She previously led on the development of the (2016) DC Code of Practice.

Before joining the Regulator, Louise spent 12 years working in the pensions industry in technical roles ranging across the pension mis-selling review, third party pension administration, and TPAS (The Pensions Advisory Service).

Stuart Murphy
Stuart Murphy
Legal & General Investment Management
- Head of DC Client Management

Stuart is responsible for the on-boarding of new corporate pension customers and the long-term relationship management of Legal & General’s corporate pension customers. Stuart is chair of Legal & General’s Mastertrust Employer Group and DC User Group. Stuart has been with Legal & General for 14 years and during that time has held a number of key project and relationship director roles with responsibility for customers such as Barclays, Asda and AstraZeneca. Prior to joining Legal & General, Stuart held a number of positions with Royal London in both the individual product channel and latterly corporate pensions. Stuart holds the FPC Diploma in Financial Services and is PRINCE2 qualified.

Roger Breeden
Roger Breeden
Mercer
- Partner

Roger Breeden is a Partner at Mercer and Chair of the Mercer Master Trust Strategist committee. He is a Mercer veteran with more than 28 years at the company with experience in Personal Financial Planning, DC Pensions and Financial Wellbeing. He led the team that established the Mercer Master Trust in 2014. Prior to that he led teams in Personal Financial Planning and Mercer Workplace Savings combining proposition development with client development and delivery.

Paul Day
Paul Day
The Pensions Ombudsman
- Network Volunteer Manager

Paul Day is the Network Volunteer Manager at The Pensions Ombudsman (TPO). 

TPO currently has a network of 200 volunteers. Paul is responsible for all strategic volunteer-related activity, including volunteer recruitment and support, to deliver a service in line with TPO’s Volunteer Strategy. 

Before joining TPO in 2018 Paul worked for The Pensions Advisory Services (TPAS) from 2016 as the Volunteer Manager responsible for managing its volunteer programme. 

Prior to working in a pension environment, Paul worked in the Civil Service for 17 years as a policy adviser. After leaving the Civil Service he set up his own management and training consultancy delivering positive action, equality and diversity, and soft skills training for individuals and organisations.

Tony Attubato
Tony Attubato
The Pensions Ombudsman
- Head of Early Resolution

Tony Attubato is Head of Early Resolution at The Pensions Ombudsman (TPO) and joined TPO in March 2018.

Tony manages TPO’s Early Resolution Service (ERS) which provides an informal and streamlined approach to dispute resolution. The Early Resolution Team (ERT) is made up of staff and around 200 volunteers who are all pension professionals with many years of pension experience.

Before joining TPO Tony was Head of Dispute Resolution at the Pensions Advisory Service (TPAS). Tony joined TPAS in April 2001, initially as a Technical Specialist before working in a number of different management roles. Tony started his pensions’ career at Legal & General and has more than 30 years’ experience in the pension industry. He is a Fellow of the Pensions Management Institute.

Mark Rowlands
Mark Rowlands
Nest Insight
- Customer Experience Director

Mark is responsible for building the product, engagement and supporting proposition strategy with employers, their intermediaries and members. This encompasses the end to end experience from joining the scheme through to a member taking their benefits.

The role includes product and proposition development, research, marketing, member engagement and implementing behavioural and evidence-based solutions.

Mark has nearly 30 years’ experience in workplace pensions and has worked for leading providers and consultancies during this time.

Caroline Hopper
Caroline Hopper
Quietroom
- Senior Writer

Caroline is a Senior Writer at Quietroom, a team of writers, trainers and strategists. Quietroom works with organisations that have tricky stories to tell, helping them talk in a way that’s clear, vivid and real. Clear so their story makes sense, vivid so their ideas come to life, and real so their message sticks. Caroline’s worked with financial services organisations, government departments, health insurers and hospitals.

She’s helped them use language in a way that connects with the reader, strengthens relationships, and helps people make smarter decisions about the things that matter to them. She’s also spent half of this year working at Make My Money Matter, a campaign calling for the trillions of pounds invested in our UK pensions to build a better world.

Thank you to our sponsors for their continued support

Hymans Robertson
Hymans Robertson
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Founded in 1921, Hymans Robertson is one of the longest established independent actuarial and consulting firms in the UK. We deliver a full range of services including actuarial, insurance consulting, investment consulting, third-party pensions administration and communications consulting.

We believe that good governance underpins every effectively run DC scheme. Whether it’s complying with 21st century Trusteeship requirements, regulatory codes and rules, or support with oversight or governance committees, trustees and employers need to seek strategies to run their scheme well and achieve better outcomes for their members.

We work with the UK’s most prestigious organisations, delivering inspiring governance DC solutions through our services that include help with: Board and operational effectiveness; Risk management; Policies and processes; Support with DC code and regulatory compliance; Holding providers and advisers to account; Support with professional trustee selection.

 

NEST
NEST
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Helping millions enjoy a better retirement

At Nest, we are dedicated to achieving a better retirement outcome for our members. Designed to reduce complexity and foster member engagement, we are proud of the quality of our governance and world class investment strategy that aims to take long-term care of members’ money.

Our innovative and award-winning investment strategy is designed by our in-house team to pursue strong returns without taking undue risk. What’s more, we constantly listen to our customers and improve how our scheme is delivered to make sure it is as easy as possible to run.

www.nestpensions.org.uk

 

Mercer
Mercer
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Mercer delivers advice and technology-driven
solutions that help organizations meet the health,wealth and career needs of a changing workforce.Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130countries.

Mercer is a wholly owned subsidiary ofMarsh & McLennan Companies (NYSE: MMC), theleading global professional services firm in the areas ofrisk, strategy and people. With 75,000 colleagues andannualized revenue approaching $17 billion through its market-leading companies including Marsh, GuyCarpenter and Oliver Wyman, Marsh & McLennan helpsclients navigate an increasingly dynamic and complexenvironment.

For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.

Linklaters
Linklaters
-

We provide legal certainty in a changing world. Linklaters is a leading global law firm, supporting and investing in the future of our clients wherever they do business. We combine legal expertise with a collaborative and innovative approach to help clients navigate constantly evolving markets and regulatory environments, pursuing opportunities and managing risk worldwide.

Atlas Master Trust
Atlas Master Trust
-

Atlas is the Trustee-led Master Trust representing the considered choice for employers who want their people to have the financial futures they choose.  

Atlas’ core belief is that no member should be surprised by their outcome, giving people control over their financial future.  It gives them the reassurance that their best interests, and hard earned money are being looked after by a board of pro-active independent Trustees.  It has in excess of £1bn of assets under management and over 100,000 members.

The Pensions Ombudsman
The Pensions Ombudsman
-

The Pensions Ombudsman deals with complaints and disputes concerning the administration and management of occupational and personal pension schemes. We consider complaints about the Pension Protection Fund and some decisions made by the Financial Assistance Scheme. We deliver a fair, impartial and free service. We examine the facts in each case and have legal powers to make decisions that are final and enforceable in court, with no financial limit on the awards we make.

We are not a consumer champion or part of the pension profession and are independent of Government. We employ a highly-skilled workforce, dealing with approximately 1,300 complaints and 6,000 enquiries each year.

Legal & General Investment Management
Legal & General Investment Management
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Legal & General Investment Management (LGIM) is one of Europe’s largest asset managers and a major global investor, with total assets under management of £1.2trillion*. We work with a wide range of global clients, including pension schemes, sovereign wealth funds, fund distributors, retail investors and direct investors. Throughout the past 50 years, we have built our business through understanding what matters most to our clients and transforming this insight into valuable, accessible investment products and solutions. We provide investment expertise across the full spectrum of asset classes including fixed income, equities,multi-asset, real assets and cash. Our capabilities range from index-tracking, active and exchange-traded strategies to liquidity management and liability-driven risk management solutions.
* Source: LGIM internal data as at 30 June 2020. The AUM disclosed aggregates the assets managed by LGIM in the UK, LGIMA in the US and LGIM Asia in Hong Kong. The AUMincludes the value of securities and derivatives positions.